Shipping policy

Shipping Policy

Last updated: July 2026

At Luzmaikalo, we work to ensure that you receive your order safely, quickly, and with full transparency. Below you will find all the information regarding the preparation, shipping, and delivery of our products.

1. Shipping Zone

We currently ship to peninsular Spain and the Canary Islands.

At this time, we do not ship to the Balearic Islands.

2. Order Preparation

All orders are prepared and processed within an estimated period of 1 to 3 business days from payment confirmation.

Orders placed on weekends or holidays will begin processing on the next business day.

During promotional campaigns or periods of high demand, this period may be slightly extended.

3. Estimated Delivery Time

Once the order has been prepared and shipped, the estimated delivery time is 7 to 14 business days.

Shipments to the Canary Islands may require a slightly longer period due to logistical operations.

The indicated times are estimates and may be affected by circumstances beyond Luzmaikalo's control, such as transport incidents, weather conditions, periods of high demand, or force majeure.

4. Shipping Costs

All orders enjoy free shipping within our shipping zone, with no minimum purchase amount.

5. Order Confirmation and Tracking

Once the order has been shipped, you will receive a confirmation email with tracking information, whenever available.

Tracking updates may take between 24 and 72 hours  from shipment confirmation.

You can also check the status of your order from the tracking page available in our store.

6. Orders Shipped in Multiple Packages

On certain occasions, an order that includes several products may be shipped in separate packages for logistical reasons.

In that case, you will receive multiple tracking numbers and packages may be delivered on different dates, without any additional cost.

7. Delivery Address

It is the customer's responsibility to provide a complete and correct shipping address.

If you detect an error after placing the order, please contact us as soon as possible at info.luzmaikalo.com@gmail.com. We will try to modify the address as long as the order has not yet been processed.

Once the order has been shipped, we cannot guarantee a change to the delivery address.

8. Incorrect or Incomplete Address

If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, costs arising from a new shipment may apply.

9. Delivery Delays

If your order exceeds the estimated delivery time, we recommend checking the tracking information first.

If after that you still have not received your order, you can write to us at info.luzmaikalo.com@gmail.com indicating your order number so we can help you.

10. Lost Orders

If an order is considered lost during transit, we will initiate an investigation with the corresponding logistics company.

If the loss is confirmed, we will offer the customer an appropriate solution, which may consist of a new shipment or a refund of the amount paid.

11. Damaged Products or Incidents

If you receive a damaged product or detect any incident with your order, we recommend contacting us as soon as possible, preferably within 7 calendar days of receipt.

To expedite the process, it will be convenient to attach photographs of the received product and the packaging.

12. Contact

If you have any questions related to the shipment of your order, you can contact our customer service team:

Email: info.luzmaikalo.com@gmail.com